Support

Email info@cubiclesquare.com. It is one person, so a reply may take a few days.

Common questions

How does the game work?

Drag anywhere on the screen to move the paddle, and tap to serve. The rest — what each falling capsule does, what earns a third star, what the perks buy — is written down in the app under Profile → How to play. The intro cards from the first launch can be replayed from the bottom of that screen.

I lost my progress

Progress is stored on the device and nowhere else — there is no account and no cloud backup, which is also why the app asks you for nothing. Deleting the app, or clearing its storage, removes it permanently. We have no copy to restore, because we never had one.

I bought something and it did not appear

Everything in the shop is bought with stardust, which is earned by playing. There are no real-money purchases in this app at all, so nothing was charged. If a purchase did not apply, email the address above with what you bought and the version.

I watched an ad and did not get the reward

The reward is granted only when an ad is watched to the end — closing it early grants nothing, by design. If an ad finished and nothing arrived, that is a bug worth reporting. Rewarded ads are also capped per day and per run, and the button says which cap has been reached when it is unavailable.

How do I stop seeing personalised ads?

Profile → Ad privacy options, where the region requires it. On iOS you can also revoke tracking in Settings → Privacy & Security → Tracking; on Android, in Settings → Privacy → Ads. The privacy policy has the detail.

The game is silent

Check the switch in Settings first. If sound is on and there is still nothing, Profile prints a line explaining why audio is unavailable on that device — include it in the email.